Shipping and Delivery

PACKAGING

At Domaine Breton, we pay special attention to the packaging of your wine bottles to ensure their safety and integrity throughout the shipping process. Each bottle is carefully protected with materials designed to absorb shock and prevent damage. We use reinforced cardboard boxes and dividers to ensure optimal stability. Magnums and 3-liter bibs require specific packaging: these larger and heavier formats are custom-packed, which is why a minimum order quantity is required.

You can order with complete peace of mind, knowing that your bottles of wine will arrive at your home in the best possible condition. Your satisfaction and the quality of our products are our top priorities.

SHIPPING

We chose the carrier DB Schenker for its quality of service and speed.

It is imperative that you provide us with a mobile phone number for all orders. Otherwise, our carrier will not be able to properly deliver.

DELIVERY COSTS

We deliver to EU zone only.

• In mainland France:
  • Delivery is free for orders of 12 or more bottles.
  • Below this amount, it is charged at €18 including tax.
• In the EU zone, the price varies depending on the weight of your order and will be indicated at the time of payment.
• You will be invoiced if you do not show up for the first delivery appointment (re-show fee) or if you do not respond to the second reminder from the carrier (request for instructions).

Pick up your order free of charge directly from our stores:

• La Dilettante Chinon - 27, rue Voltaire 37500 Chinon
• The Bourgueil Cellar - 10, rue du Changeon 37140 Benais
• The Dilettante Ile d'Yeu - 75 rue du Général Leclerc 85350 Ile d'Yeu
• The Vouvray Cellar - 1bis, rue Quincampoix 37210 Vernou sur Brenne

Please be aware that under no circumstances will our carrier ask you to pay delivery fees or surcharges directly. Any additional fees, if any, will be billed directly by Domaine Breton.

DELIVERY TIMES

• 4 to 8 working days in mainland France
• 5 to 10 working days in the EU zone

DELIVERY CONDITIONS

Once your order leaves our warehouse and is picked up by the carrier:

• You will receive an SMS to reserve your delivery slot from among 5 half-day options on working days.
• A second SMS will confirm the reservation of the slot.
• And on D-Day, a final tracking SMS will allow you to follow the progress of the delivery.

Please note that :

• Delivery is to the door. No delivery upstairs.
• SMS is the preferred method of communication. However, you will receive an email if you do not reserve a slot via SMS within 48 hours.

CASE OF BREAKAGE - LOSS - DAMAGED PARCEL

Unfortunately, this happens...

According to Article 1134 of the Civil Code, the carrier is legally responsible for loss and breakage caused to the package during transport. To hold the carrier liable, it is crucial to note the damage in the presence of the delivery person and to note reservations on the delivery slip.

In the event of damage to the package, you have 48 hours to provide us with the following information:

1. Proof of damage : Provide us with evidence of damage to the package. This may include photos of the damage, written reservations on the delivery receipt, or any other relevant documentation.

2. Claim procedure : Send us an email with photos of the damage and the order number to xxxxxxx, specifying the refund or replacement of the damaged bottles.

3. Refund or Replacement : Once the claim is validated, we will refund the money to the bank account used for payment or ship the damaged bottles as soon as possible.

CONTACT AND SUPPORT

For any complaints or assistance, first send an email to contact@domainebreton.net with:

• your order number
• supporting documents/photos
• contact details to contact you

You can also contact us by phone at 02 47 97 30 41. We are at your disposal to help you resolve any problems related to the delivery of your packages.